Shipping
We’ll always do our best to get your order to you as quickly as possible. Once your order has been dispatched, you’ll receive a confirmation email with tracking details (where applicable).
Processing Time: Orders are usually processed within 5 working days.
Delivery Time: Delivery times vary depending on your location and chosen shipping method:
UK
Royal Mail / Evri 24 services: 1 to 3 days
Royal Mail / Evri 48 services: 2 to 5 days
Courier: Next working day
Europe
Royal Mail services: 3 to 5 days
Courier: depends on the destination
Rest of World
Royal Mail services: 7 to 10 days
USPS (USA): 3 to 5 days
Courier: 5 to 7 days
Shipping Costs: Shipping costs are calculated at checkout and displayed before you complete your order.
RETURNS
We hope you love your HÅNLI purchase, but if you’re not completely satisfied, we’re here to help.
You can return most items within 14 days of receiving your order.
Items must be unused, in their original condition, and in the original packaging (where possible).
Please note that for hygiene reasons, certain items may be non-returnable - if you’re unsure, just ask!
The return postage cost is the responsibility of the customer and will be deducted from the refunded amount.
To start a return, please contact our friendly team at hello@hanli.com or use our contact form. Our team will send you a returns slip and simple instructions on how to send your item back.